FREQUENTLY ASKED QUESTIONS
Q: Do you do point to point transport or just airport pickups?
A: We do any kind of transportation required by the customer be it from your residence to a theater or just a night on the town.
Q: Does the rate quoted include meeting the passengers inside the airport and helping them with the luggage?
A: Yes, The rate includes "meet & greet" inside the airport, the parking fees and any waiting time while you collect your luggage. We do not charge for anything extra.
Q: I never saw the driver at the pickup point, so why should I have to pay?
A: On occasions customers have difficulty in locating the drivers. We always insist the passenger call our office before leaving so that we can help the passenger locate their driver who are waiting for them. The drivers incur charges on every pickup, so it's the least that can be done. Due to this reason, we require a payment. Give our office a call before you leave and do not assume the driver was not there. As always, we do not require any deposit when making a reservation and depend on your goodwill.
Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the California Department of Motor vehicles.
Q: Can I make a booking on the phone?
A: Yes, you can make a booking on the phone. 800-249-1466
Q: Can I make a booking if the party consists of more than 40 passengers?
A: We can provide you a service with a combination of vehicles.
Q: Will you meet us at any time of day?
A: Yes, we are able to provide a 24 hour service. We will meet you at any time of day there will be no extra charge for unsocial hours. The only time we levy a extra charge is for the Christmas period or weather emergencies
Q: How do I meet the driver?
A: Your driver will meet you at baggage claim in the arrivals hall as soon as you exit customs for international flights or at lower level baggage claim area for domestic flights. He or she will be holding a sign with your last name and the Ultimate Limo Service logo.
Q: What if the flight is delayed or early?
A: We will check the flight status on the day and the driver will arrive at the airport as the flight lands.
Q: I have completed a booking form. Will you confirm the booking?
A: Yes, we will confirm your booking via an automatic e-mail receipt. If you do not receive this confirmation, please contact us as we may not have received your booking. The system is entirely automated and if you receive a confirmation, there is no need for further communication unless you have any questions.
Q: Do I have to pay any additional costs for waiting?
A: The driver will arrive at the airport as your flight arrives or as arranged and will wait for you to get your luggage. There is absolutely no charge for this. If you are delayed for any other reason such as filling out forms for lost luggage or waiting for other members of your party and you require the driver to wait, please contact us as soon as possible so we can instruct the driver to wait. This will cost $45 per hour, billed in 15 minute increments.
Q: What would happen if I were unable to complete airport formalities and was detained by immigration?
A: The majority of customers clear formalities within the free waiting time. Our driver will leave the airport if you do not contact us. Unfortunately, in such circumstances, we have no option but to charge the full fare for the journey. In some circumstances we may charge a reduced amount based on costs incurred.
Q: Can I pay by credit card?
A: We accept Visa, MasterCard, and American Express credit cards via telephone or on arrival.
Q: Will my credit card number be secure?
A: Yes, the credit card transaction will be processed securely. This will take place across a secure server and connection. We keep all your card details in a safe and secure place and are then destroyed after the journey has been completed.
Q: How much luggage can I carry?
A: It is essential that you book a vehicle capable of carrying your luggage for an efficient transfer from the arrival point.
Q: What is desired time of pickup?
A: This is to facilitate flexible pickup arrangements, whenever required. If you are a departing customer we can suggest a time of pick up. Please note that these are estimates and journey times may vary dependent on incidents, weather and other unforeseeable reasons. If you are an arriving customer, give us the flight details and we will check the flight status. You are welcome to make any arrangement suitable to you.
Q: Do you offer refreshments?
A: We supplies complimentary water in all of vehicles You can always bring your own alcoholic beverages as long as everyone in the vehicle is over the age of 21.What amenities do your limousines offer? All of our limousines offer—TV, AM/FM/CD, hands free intercom, privacy divider, mirrored ceilings with twinkle star lights, soft drinks, ice, fiber lighting,